The app is back to its glacial but functional normal state. SignalR Core - StatusCode: 404, ReasonPhrase: 'Not Found', Version: 1.1. You are now ready to pair your hub. App keeps spinning att Communication error. Symptom Recognition. The place for myenergi customers, supporters and fans to meet, discuss, provide feedback and share ideas. The hub sends data to an Amazon Web Services (AWS) server on one of the following IP addresses: 108.128.185.52. I've just installed a new Hub, and updated its firmware. I guess they were shunting data across to the new cloud server platform this morning. When setting up a new myenergi hub, plug in the hub and make sure that the power light is green. To make sure you have the latest firmware on your hub. now instantly get to the display screen instead of blank for a minute. i assume it must have been registered up until that point why did it disappear? director.myenergi.online if it loses contact with the server so it can check if the AWS server details have changed. This website uses cookies for functionality, analytics and advertising purposes as described in our, House consumption missing if no Generation CT configured, Site already registered / Invalid Credentials (Resolved), Overall screen kWh figures too low (fix pending), Spikes in summary charts (overall screen) - resolved, App not working and cannot register on website. I'll see if it back-fills later. I got. eddi Troubleshooting. instead, added it as a new hub. Electricians just installed everything. Hello, My setup is Harvi -> Hub and then a brand new Zappi v2, all stuff directly out of the box. This website uses cookies for functionality, analytics and advertising purposes as described in our, Cannot download latest Zappi firmware to Hub. Updated. Providing internet connection to your other myenergi devices making them 'smart'. No history is showing, not even for today. Delivery Options. My hub server light was blue for a while, now it's red. I have 2 hubs configured on my MyEnergi account, but when I access it this morning I get: I have the same problem with blue server light and the app is also not working (communication error) so I'm guessing there is some sort of server issue. Got tired of just waiting for it to resolve itself so I removed and added the Hub again, and now both the Hub and the app are working. The place for myenergi customers, supporters and fans to meet, discuss, provide feedback and share . History data not up to date symbol has been appearing for a week or so and seems to be becoming more regular. Odd - the server does not think the hub is registered so it looks like there was a glitch when you were registering. The myenergi app reports "Data not current" although the Zappi is correctly charging the car on Eco++ (shows the correct energy flows on its display) and the screen on the app does not show the car . - Switch the bypass switch (at the . . Afternoon, everyone. What is the quality of your internet connection speed and ping rate? There seems to be big server problems at the moment. Mine is still the same - Ive messaged Dr Chris, as per his post above, and await reply. On the face of it, things seem to work. My hub server light was blue for a while, now it's red. Suspected some sort of network issue, DNS cache issue or such, but switching network for app didn't help. The hub also allows you to carry out firmware updates to keep your myenergi products equipped with all the latest . Light is now green. Display is blank and power-on (green) indicator is NOT illuminated. Check for correct supply voltage at the supply screw terminals (220-260V AC) In ECO+ mode, the charge does not start, the display is awlays showing Waiting for Surplus and the export power is 0W. With SPO, users can easily create, store, collaborate and share content through the use of Modern SharePoint sites and document libraries . They work perfectly well without a hub but it is needed if you want to use the myenergi app or get firmware updates. 1. The hub and app work together to remotely control and monitor your products from anywhere in the world! Technical Support. SharePoint Online (SPO), a component of the University's Office 365 subscription, is a cloud-based collaboration platform that integrates with a variety of Microsoft Office 365 applications and services. If you are integrating into a system that already has a 'Hub' or 2+ myenergi devices i.e. This free app allows you to set timers, use boost functions and prioritise your myenergi products. 34.249.116.47. hasn't been working for some days. tried to add it back again but failed. I have managed to connect to the server last night (midnight). By integrating these technologies, customers can then populate and update their ServiceNow Service Graph and CMDB with Tanium managed endpoints on a frequent Have you tried updating firmware on the hub? Has been slow and missing history for a number of weeks and now totally unfunctional across multiple devices. Keep holding the button down until power light will turn yellow, then release the download button. customer care; Installer Base; Get Connected Register, connect & control all your devices in one place with myaccount Register your product Solar: 35 panels, SolarEdge 10 kW 3-phase inverter. Hello, My setup is Harvi -> Hub and then a brand new Zappi v2, all stuff directly out of the box. Release the "Download" button. The hub is used to connect your myenergi devices to the internet. Symptom Recognition. If it is showing as 'Off', select 'WiFi' and press '+' to set to ON. IP address obtained but not receiving any data from the myenergi server. With vibrant visuals, you can also monitor grid import and export, solar PV generation and battery storage information, all . Now put the hub into pairing mode by briefly pressing the "pair" button. Access to the latest firmware updates. However, I've sadly discovered a number of glitches with the devices. Please try "forgetting the hub" in the app and then register again: In the app, please do the following: Delete the hub if it is still shown in the list; Select "Register a new hub" Enter the hub serial number The place for myenergi customers, supporters and fans to meet, discuss, provide feedback and share ideas. However after the update the Zappi does not recognise the new Hub so I can't update the Zappi. . Product Information. Now the app works as expected. Unplug the power to the hub. The app seamlessly connects to all of your myenergi devices, giving you full control and access from anywhere in the world. 1. i told 1.6.5 to forget the old hub. Remotely control your myenergi devices on your mobile and desktop portal with energy monitor. In addition the hub will also contact. The place for myenergi customers, supporters and fans to meet, discuss, provide feedback and share ideas. My app stopped yesterday evening at 2000 hours CET and didnt start recording/functioning until this morning at 0300 hours CET. From the main (graphic) screen, press the left hand ("pizza box") menu button . The Harvi connects to the Eddi and the Zappi connects to the Eddi to obtain the readings. The place for myenergi customers, supporters and fans to meet, discuss, provide feedback and share ideas. Our experienced engineers will be pleased to assist and to help solve your issues over the phone. The server LED will turn white while the new firmware is downloaded and installed. Off. Now put the hub into pairing mode by briefly pressing the "pair" button. The place for myenergi customers, supporters and fans to meet, discuss, provide feedback and share ideas. Each active device (zappi or eddi) needs to link directly with the hub - unfortunately it's not possible to relay the signals via the master device as this messes . I don't think it's at your end. (communication error) so I'm guessing there is some sort of server issue. Communication error, too many redirects. Utilise time of use tariffs and always charge for the cheapest prices with a myaccount login. If it will not change from OFF to ON it is because an ethernet cable is plugged in. Red. I had a Zappi and an Eddi fitted a few weeks back, with a Harvi in the meter cupboard. I gather this means I'm on the new server now. A very bumpy start to the improved app communication. firmware.myenergi.online to download new firmware. The power light on the hub will flash red and the "harvi / Ch 1" LED should be blue. Oct 10, 2018. Due to the power constrains of harvesting energy the harvi only transmits once every 30s @ 0.5A = 120W. 2. Press and hold the "Download" button. I await a response. The coloured Hub status lights provide information on the status of the hub and the connected devices. If you select "1 st Device Installed" this sets the Master and vHub to ON at start up. If you experience any issues with your zappi during or post installation, please contact our technical support team: 0333 300 1303. 1. We do read this, but for urgent help it's best to contact technical support. Bank working now but all history gone which hopefully will get restored, This website uses cookies for functionality, analytics and advertising purposes as described in our. This table provides details of what the different LED's mean. I called technical support and had to delete the App, then reload it, and then add both my Hubs again. Dr Chris stated in another thread. fwiw, just got the new app version (1.6.5). Providing internet connection to your other myenergi devices making them 'smart'. Connecting using the WPS function. The Hub is about 7 meters from the Zappi. Previously it never occurred. Unable to start connection in winform client. This website uses cookies for functionality, analytics and advertising purposes as described in our, Please help me to understand this picture [SOLVED], server-status-problems-for-hubs-that-en t2729.html. On the device menu Navigate to 'Other Settings' > 'Internet' > 'WiFi' > 'WiFi Config'. an eddi and a harvi select "Additional Device" and this will then set the Master and vHub on your new device to OFF. From the main (graphic) screen, press the left hand ("pizza box") menu button . Apparently there is a problem with Hubs with serial ending with 7. Select 'WPS Activate' and press '+'. The Hub shows a red LED for the Zappi (and I don't have a Harvi or Eddi). FAQ: Data collection and storage; How do I reset my hub? Ive got the same issue today. - Check for correct supply voltage at the supply screw terminals (220 - 250V AC) Display is blank, the power-on indicator (green) is NOT illuminated and Heater 1 indicator (blue) is lit. Check the Grid CT sensor is installed on the correct cable - see CT Installation. 54.155.166.221. Mon-Thu 9.00am - 5.00pm. now, instead of 'too many redirects' i get ''Communication error. I had the same today. 15. An IP address has not been obtained from the router. NOTE: If you have one existing myenergi . Both HUB and app are still not connecting. HUB # 110904207. Peter. I have noticed the same symptom as described by erik.geurts. zappi v2 Troubleshooting. Same, had blue light since Sunday, asked to send. 1. Once the server light returns to blue or green you are ready to pair your hub with your myenergi devices. Plug the powe back into the hub. I have 2 hubs configured on my MyEnergi account, . Status message on the vHub Internet -> Information menu. When setting up a new myenergi hub, plug in the hub and make sure that the power light is green. 'No Hubs configured - tap here to add Hub' I have blue l. I have 2 hubs configured on my MyEnergi account, but when I access it this morning I get: 'No Hubs configured - tap here to add Hub' I have blue l . The hub and app work together to remotely control and monitor your products from anywhere in the world! My hub is only two metres from the Zappi and my internet is stable. The power light on the hub will flash red and the "harvi / Ch 1" LED should be blue. The myenergi account is also all messed up and has just now since 0900 hours CET started to work. exactly the same here. eddi, zappi 2, harvi and hub + Solar PV + AC Battery. The power light should now change to green and the . I have managed to connect to the server last night (midnight). I actually reached out to myenergi support and got great help. sopbost 24v 2 seater. The hub is also required for zappi OLEV approval. Press and hold the download button. Updating the firmware on your hub; Thanks! Server LED colour on physical hub. Hub to Harvi communication can't be affected by distance, the two are literally 2 centimeters apart). Dr Chris stated in another thread. Comes with an ethernet . Removing the app and reinstalling it again helped after going through the setup wizard once again, possibly also removing a few special characters in the password. I have emailed password_reset@myenergi.com as instructed by the update. SignalR version compatability (StatusCode: 405 'Method Not Allowed') 5. After a lot of spinning icon and waiting I get a password error but Im sure thats not the issue. now working! The app is now not functioning at all for me, just showing a spinning icon, sporadically coming up with with the above message. hub - Firmware Version 3.077; FAQ's. Red light on hub / No response from server; Which hub do i have? The myenergi communications hub and the vHub function in the Ethernet/WiFi connected devices hub release notes. I've been having issues with incomplete historical data for the current day or the day before in the app, and "data not current" displayed in the app. The performance of the servers has improved since the maintenance work over the weekend however we are still experiencing issues with the server that looks after hubs ending with an "8" The app is now not functioning at all for me, just showing a spinning icon, sporadically coming up with with the above message. Can I connect to flask server from SignalR client. Once the current reaches 240W transmissions are every 1s. This is actually rather impressive to be able to harvest enough energy at 240W using a standard CT sensor to be able to RF transmit once every second. No Response. . Plug the power back in again while continuing to hold the download button. Status LEDs - show if energy is being diverted by your Myenergi products. The hub also allows you to carry out firmware updates to keep your myenergi products equip with all the latest features in this rapidly evolving industry. Retrying'. This website uses cookies for functionality, analytics and advertising purposes as described in our, RESOLVED: Data not Updating with eddi Powered Down, https://github.com/DougieLawson/Zappi_API. Signalr StatusCode 500 VS 2017. my hub was working a week ago. Possible solutions. What the hub does. 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